Calls are billed per second at your workspace’s per-minute rate. The price
of each call is fixed the moment the call ends, so your bill is simply the sum
of the calls in the list — a later rate change only affects future calls, and
a past month’s statement never moves.The rate itself is set by your account manager, not in the app. If no rate is
configured, the page still tracks usage; the amounts just show zero.
The header shows the selected month: total spend so far, minutes called, and
your rate. The months dropdown holds past statements — each one frozen, each
one backed by the call list below it.Every billed call appears as its own line: when it happened, who it was with,
whether it was inbound or outbound, how long it ran, and what it cost. Short
calls that didn’t connect cost almost nothing on their own — a few seconds is
a fraction of a cent.Inbound and outbound calls both bill: talk time is talk time, whichever side
dialed.
Set an optional monthly budget on the page. When a month’s call spend
passes 80% and then 100% of it, every admin gets a notification, and
an email too if email alerts are switched on in your profile.The budget never stops calls. It is an early warning, not a cap — automation
keeps running, inbound keeps answering, and the alert is your cue to look.
Each threshold fires at most once per month.
