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Settings → Billing shows what your voice calls cost. Admins only — regular users never see it.

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How calls are priced

Calls are billed per second at your workspace’s per-minute rate. The price of each call is fixed the moment the call ends, so your bill is simply the sum of the calls in the list — a later rate change only affects future calls, and a past month’s statement never moves. The rate itself is set by your account manager, not in the app. If no rate is configured, the page still tracks usage; the amounts just show zero.

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Reading the page

The header shows the selected month: total spend so far, minutes called, and your rate. The months dropdown holds past statements — each one frozen, each one backed by the call list below it. Every billed call appears as its own line: when it happened, who it was with, whether it was inbound or outbound, how long it ran, and what it cost. Short calls that didn’t connect cost almost nothing on their own — a few seconds is a fraction of a cent. Inbound and outbound calls both bill: talk time is talk time, whichever side dialed.

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Agent tests

Testing a voice agent in the browser places a real call. It runs on the same phone network and costs the same per second, so it bills like any other call and counts toward your budget. Those lines are marked Test in the list, and the header says how much of the month’s total was testing — so you can always tell a busy month of customer calls from a busy month of tuning an agent. A test still changes nothing on a contact: only the minutes are real. Tests you ran before this was introduced are not billed and do not appear.

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Monthly budget and alerts

Set an optional monthly budget on the page. When a month’s call spend passes 80% and then 100% of it, every admin gets a notification, and an email too if email alerts are switched on in your profile. The budget never stops calls. It is an early warning, not a cap — automation keeps running, inbound keeps answering, and the alert is your cue to look. Each threshold fires at most once per month.