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Email is Nudge’s paper-trail channel: confirmations, summaries, quotes and newsletters that should sit in an inbox rather than a chat.

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Where email shows up

  • Trigger actions: any trigger can include an email action with its own delay, for example “state is Survey booked: send the confirmation email”.
  • Bulk send: email is one of the channels a bulk send can compose.
  • Newsletter-style categories: recurring campaigns are just triggers in their own category, so they get the same conditions and audience controls as everything else.

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Senders

Connect one or more sending addresses in Settings. A trigger’s email action picks its From address, so the survey confirmation can come from office@ while the owner’s follow-up comes from their own address.

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Templates and languages

Email templates support the same variables and language tabs as WhatsApp templates. The same language rule applies: if a template has language tabs and none matches the contact’s language, Nudge holds the send rather than deliver the wrong language. Unlike WhatsApp, email actions send at any hour. Nobody’s phone buzzes for an email at 22:00, and morning inboxes are read top to bottom.