Skip to main content
Contacts is the working surface of Nudge. Reps live here.
The contacts table with possibility states, owners and last-contact outcomes

​
Reading the table

  • Name, with a green REPLIED badge when the contact has answered on any channel.
  • Possibility is the contact’s pipeline state. Triggers key off this value; changing it by hand also counts and can arm the next automation.
  • Owner is the rep responsible. Automated WhatsApp messages send from the owner’s number, and calls use the owner’s default calling agent unless a trigger says otherwise.
  • Last contact shows the most recent touch with its outcome: a successful or unsuccessful call, or the last message with its template name.

​
Filters, search, columns

Filters live on the column headers, not in a toolbar. Click a header’s filter icon and pick one or more values; within one filter the values combine with OR. Search (top right) matches names accent-insensitively, so typing “Schonborn” finds “Schönborn”. The Columns button lets each user pick their own visible columns, including any custom field from the fields registry.

​
Acting on contacts

Select rows with the checkboxes to message a whole segment at once (see Bulk send). + New contact adds a lead by hand; contacts also arrive through web forms or the HubSpot sync.
Cells stay blank when there is nothing to show. No walls of zeros and dashes.