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The Inbox is where conversations live. The left list orders contacts by their latest activity, with unread indicators; the right pane shows the selected contact’s thread.
The inbox with a WhatsApp conversation and an AI call summary in one thread

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One thread per contact

A thread mixes channels in time order: the WhatsApp back and forth, AI call summaries with their outcome badge, and emails. Filter to a single channel with the icons top right, or keep All to see the whole story.

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Replying

Type in the thread to answer on WhatsApp from the contact’s owner number. Replies you send by hand are just messages; they do not re-trigger automations. What the contact’s reply DOES do is stop automation: any queued automated messages for that contact are cancelled the moment an inbound message arrives, so nobody gets a robot follow-up mid-conversation. Place call in the thread header starts an AI call without leaving the inbox.