> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autonudge.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# The contacts list

> Every lead, its state and its last touch on one line

Contacts is the working surface of Nudge. Reps live here.

<Frame>
  <img src="https://mintcdn.com/autotakt/miJuKBTUInwHcN9U/images/contacts.png?fit=max&auto=format&n=miJuKBTUInwHcN9U&q=85&s=5aac5a777767358e27a01bb9c82aa7a9" alt="The contacts table with possibility states, owners and last-contact outcomes" width="1600" height="1000" data-path="images/contacts.png" />
</Frame>

## Reading the table

* **Name**, with a green **REPLIED** badge when the contact has answered on any channel.
* **Possibility** is the contact's pipeline state. Triggers key off this value; changing it by hand also counts and can arm the next automation.
* **Owner** is the rep responsible. Automated WhatsApp messages send from the owner's number, and calls use the owner's default calling agent unless a trigger says otherwise.
* **Last contact** shows the most recent touch with its outcome: a successful or unsuccessful call, or the last message with its template name.

## Filters, search, columns

Filters live on the column headers, not in a toolbar. Click a header's filter icon and pick one or more values; within one filter the values combine with OR. Search (top right) matches names accent-insensitively, so typing "Schonborn" finds "Schönborn". The **Columns** button lets each user pick their own visible columns, including any custom field from the [fields registry](/settings/workspace).

## Acting on contacts

Select rows with the checkboxes to message a whole segment at once (see [Bulk send](/automation/bulk-send)). **+ New contact** adds a lead by hand; contacts also arrive through [web forms](/crm/forms) or the [HubSpot sync](/crm/hubspot).

<Tip>
  Cells stay blank when there is nothing to show. No walls of zeros and dashes.
</Tip>